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The Gossamer Fabric of CEM #Press #Media #CustomerExperience

Customer interactions have become like a complex code that needs proper decoding in order to serve them better. As consumers use multiple touch-points to access information, exchange reviews and buy products and services, organizations are clearly finding it difficult to integrate systems and leverage social technologies to optimize the quality of customer interactions. In a … Continue reading

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Oracle Cloud World 2013, Mumbai (India)

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The personal contents in this blog do not necessarily reflect the opinions, ideas, thoughts, points of view, and any other potential attribution to any contributor's, commentator's, or author's current, past, or future employers. No NDA's have been broken. Sources may come from both publicly available information and private individual conversations.

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