There is a change brewing in Infosys. Under Vishal Sikka’s direction there are a few things that are already presenting themselves as fresh and innovative. But can Infosys become the pioneer of automation without losing its tag as a great employer and a stellar stock marker performer. Look at the incremental changes, like the acquisition of Skava and Panaya, that are happening, within the company, to understand why Sikka wants to brand Infosys as a digital company without frightening investors and employees. There are several challenges along the way especially when he quotes the late professor Mashelkar famous words “do more with less for more.”
Digital is changing everything an enterprise is used to. With billions of devices flooding the market and increasing customer touch points, the market place had become dynamic and even impulsive. Customers are demanding better experiences and engagements in a world full of choices at their fingertip. Some of the key areas in this digital age are:
- Engagements via mobile and social
- Linking customers, partners and employees to better engage the market
- Personalised interaction with customers
- Using API based services to better the experience and widen choices
Parekh will focus on the business growth strategy and operating dynamics, along with current responsibilities.
Salil Parekh, who heads the Application Services One and Sogeti units of Europe’s largest information technology (IT) services firm, the Capgemini Group, has now become a deputy chief executive officer. “The leadership team structure at Capgemini group continues to be the same but Parekh’s title is new. The change was formalised late February,” said a company spokesperson, adding that Parekh now shares this position with Patrick Nicolet and Olivier Sevillia.
Visiting your neighbourhood bank branch may soon be a thing of the past. With technology advancement taking place in leaps and bounds, banks are now following customers away from the 9 to 5 shift.