Digital disruption is allowing customers to engage with organisations through new-age customer touch points like mobile devices, app stores and online communities. Traditional go-to-market channels like retail stores are being replaced by new-age digital channels such as mCommerce and eCommerce and eroding traditional business models. For example, AirBnB, a hospitality aggregator holds a valuation of USD 24 billion, ranking only 3rd after the Hilton and Marriott group of hotels.
The correlation between employee engagement and organisational success is a no-brainer. Over decades while Chief Human Resources Officers (CHROs) have automated processes that translate to improved employee performance, they continue to search better ways to motivate employees. The need to align their team to organisational goals and be counted as a strategic advisor to the management continue to be some of the long standing struggles of CHROs.
Cloud Computing as a service provisioning mechanism is graduating to become a mainstay option for organisations. Despite skepticism, CIOs are exploring, pilot testing or using in production Cloud offerings in some form or shape. Earlier touted to be only popular with startups and small and medium businesses, Cloud offerings now meet the criteria of enterprise IT and are also supported by traditional IT vendors like IBM, Microsoft, SAP, Oracle among others.
In order to remain competitive and secure earnings growth, organisations are looking at both process automation and newer technology systems to redefine their supply chain. The Board of Directors in most organisations expect this change to be led by the Chief Operating Officer (COO).