Using Bots To Enhance Experience And Engagement

In today’s digital world, bots are beginning to play an increasingly critical role by helping automate processes among other things.

At Greyhound Research we are of the firm belief that while automation and efficiency are clear outcomes of using bots, the resulting experience and engagement outcomes from the use of bots are significant. However, while much research has been done about using bots to improve customer engagement, the use cases of bots to help improve workforce productivity remains largely an unexplored territory.

Companies trying to use bots in HR-related functions: Study

Chief Human Resources Officers (CHROs) are starting to pilot the use of bots in HR-related functions.

Protected: Thoughts About Bots In Human Capital Management and Beyond!

This content is password protected. To view it please enter your password below:

LinkedIn sets sights on Indian start-ups

US-based social networking company LinkedIn is looking at buying Indian start-ups, has tweaked its India portal and with its new 800 seater office in Bengaluru, as it seeks to build on its India presence. India is currently the second biggest market for LinkedIn globally, with a user-base of 35 million. “This country is of great strategic importance and we are open for acquisitions that are strategic fits,” said Allen Blue, Co-founder, LinkedIn, a company which he co-founded with Reid Hoffman in 2002.

Keynote from Sanchit Vir Gogia (@s_v_g) of Greyhound Research On API Economy in Mumbai

Digital is changing everything an enterprise is used to. With billions of devices flooding the market and increasing customer touch points, the market place had become dynamic and even impulsive. Customers are demanding better experiences and engagements in a world full of choices at their fingertip. Some of the key areas in this digital age are:

  • Engagements via mobile and social
  • Linking customers, partners and employees to better engage the market
  • Personalised interaction with customers
  • Using API based services to better the experience and widen choices

What’s Ailing India’s Manufacturing Sector?

About 75 percent of companies in India are still grappling with Manufacturing 1.0 and 2.0 stages – a basic stage where a company already has systems of production and transaction, according to a Greyhound Research report.

75% manufacturing cos in India still grappling with basic levels of technology adoption

Greyhound Research recently conducted a survey of manufacturers in India.

Key Highlights of the study were:

  • 75% of Manufacturing organisations in India are still grappling with Manufacturing 1.0 and 2.0 stages
  • 25% Manufacturing organisations in India are planning or executing components of Manufacturing 3.0
  • No Manufacturing organizations in India are planning for organisations 4.0 or 5.0

Protected: Manufacturing Continuum Framework: A Pragmatic Approach To Make In India

This content is password protected. To view it please enter your password below:

#GreyhoundInMedia: IT Report Card to the NDA Government – Evaluating the Union Budget 2014-15 #Press #Media #Firstpost

As a follow-up to our previous blog where Greyhound Research highlighted pain points IT decision makers are facing in India, below is an IT report card for the NDA Government post the announcements in Union Budget 2014-15. This report card assesses various schemes and initiatives announced by the new government and the expected outcomes for the IT sector.

Protected: IT Report Card To The NDA Government – Evaluating The Union Budget 2014-15

This content is password protected. To view it please enter your password below:

#GreyhoundInMedia: A CIO’s metamorphosis from IT enabler to strategic business leader #Press #Media #FirstBiz

While the CFO has the liberty to look into matters only concerning finance and the CMO can concentrate on marketing, the CIO has, of late, lost the liberty to focus on matters concerning only IT. The lines have blurred and walls that existed before have been brought down. The steady progress to digital in all business organisations and even government is adding to this increasing complexity. While this can bog down CIOs with undue pressure and responsibilities, it is also a good time for CIOs to rise and really prove they are worth their salt in the organisation – not just as managers handling back-end, mundane IT functions but as true leaders who make a significant contribution to how the business works and flourishes.

#GreyhoundInMedia: The Social CIO #Press #Media

Enterprise technology decision makers are increasingly leveraging social network and technologies to foster growth in their organisations. Social technologies are playing a major role in fostering growth among organisations and enterprise technology decision makers are leveraging social networks in numerous innovative ways. There are some key verticals like BFSI, telecom, retail and hospitality which is using social technologies to reach out to their customers. Interacting with the customers on a regular basis allows enterprises to know their requirements and this helps in coming up with offers or products that are liked by the customers.

#GreyhoundInMedia: Cognizant Q1 profit up 23% to $349m #Press #Media

Increased spending by clients in North America and Europe helped software solutions provider Cognizant Technology Solutions meet its first quarter revenue target of $2.42 billion, an increase of 19.9 per cent compared with the quarter ended March 31, 2013. Its profits grew 22.8 per cent to $348.87 million.

Greyhound Research as a Knowledge Partner at CIO Leadership Retreat 2014

What is the event all about? 

Today’s most advanced and complicated IT technology landscape poses unprecedented challenges and needless to say that an isolated approach never can address these challenges. This is only possible with a strong, mutually understood IT partnership, which not only addresses the challenges but also provide an in-depth view of upcoming obstacles. The 2014 edition of CIO Leadership Retreat (CLR) unveils unique insights on the role IT Leadership and IT partnerships that are poised to pave success in a new business climate that warrants organizations to aim for higher operational efficiency and better customer responsiveness.

Greyhound Research as a Knowledge Partner at CXO Leadership Retreat 2013

What is the event all about? 

The Indian Economy is experiencing its worst slowdown in nearly a decade on the back of global contractionary headwinds, domestic macro-economic imbalances and policy reversals on the fiscal front. With growth pegged at below 5%, Businesses are under severe pressure to readjust to the new normal. With a fundamentally sound economy, coupled with measures to encourage foreign investment and rein in government spending, India is poised to tide over the present crisis and better her growth rate.

Social business is the way ahead

Years ago, it was just unthinkable that you would decide whether to watch a movie or not on the basis of short and snappy reviews posted by strangers, indulge in blatant narcissism by posting ‘selfies’ and revel in the ‘likes’ your ‘statuses’ get. However, the phenomenal growth of social media over the years has changed all of this. In fact, these days, most of your food visits Instagram before you taste it.

What to Look for When Hiring an IT Consultant

Just because someone has the words “IT consultant” printed on a business card doesn’t mean he can solve your particular technology challenge or will work well with your IT or management team. So how do you find the right IT consultant, someone who understands your business and can address your specific IT need(s)?

What to Look for When Hiring an IT Consultant

Just because someone has the words “IT consultant” printed on a business card doesn’t mean he can solve your particular technology challenge or will work well with your IT or management team. So how do you find the right IT consultant, someone who understands your business and can address your specific IT need(s)?

What to Look for When Hiring an IT Consultant

Just because someone has the words “IT consultant” printed on a business card doesn’t mean he can solve your particular technology challenge or will work well with your IT or management team. So how do you find the right IT consultant, someone who understands your business and can address your specific IT need(s)?

To charge or not to charge?

The pressure to expand IT infrastructure coupled with the need to minimise costs has heightened the demand for chargeback systems. If done well, a chargeback mechanism allows IT costs to scale up or down based on demand and usage, say analysts. But how can an organisation devise an effective chargeback plan given the range of variables associated with it? Also, doesn’t the theory of chargeback challenge the raison d’être of the firm – they exist to limit thetransaction costs that one would otherwise incur while dealing with a range of outside service providers (Ronald Harry Coase, The Nature of the Firm, 1937)?

Data Security – The Questions, Solutions and Do’s and Don’ts

At a recent tweet chat organized by Greyhound Research (corresponding hashtag: #SecurityChat), an esteemed group of panelists discussed ‘Security in the New IT World’. The conversation revolved around  various facets of security issues plaguing todays enterprises, particularly impact of emerging technologies like cloud, mobility, big data and social technologies. Apart from discussing the trends, the panelists also provided a certain set of do’s and don’ts, with respect to securing data, for IT leaders to follow before implementing any solution.

So What’s The Fuss With These Technologies Really About?

CIOs are usually bombarded with various cycles of prediction and reports made by IT research companies/consultancies and vendors to give them a fair idea of what technologies are going to make it big. But, have these technologies really had the impact which was hyped about them? Let’s take a look:

Protected: Decision Making A Roadblock For Adoption of Social Technologies

This content is password protected. To view it please enter your password below: